Terms and Conditions of Use


1.1    Terms and conditions for use of the www.bsanq.com /BSanQ Jewellery LTD website

Before you access and use the site, please read our Terms and Conditions. By accessing and using this Site, you agree to have read, understood and accepted the  

Terms & Conditions below, without any further act or consent.

Access to and use of BSanQ jewellery LTD website, are also regulated by these Terms and Conditions as applicable and with the necessary adaptations.

Terms and Conditions may be changed at any time at the discretion of BSanQ Jewellery LTD, considering the changes to take effect from the date of placement on the site. Access to and subsequent use of the site or user-Apps will be considered as a clear sign that he has read, understood and accepted the changed Terms and Conditions.


2.1    BSanQ Jewellery LTD,  is strongly committed to respecting the privacy of its users. Therefore, developed the following Privacy Policy to inform you properly how the site works and how your personal information is handled.

Any change to our Privacy Policy, subsequent to its active transfer of personal data, and that put into question the purpose for which it ceded, will be familiar to have it available in a contact form.

Personal Information Collected

When you visit our site and supports some of the features available, we need to collect some of their personal data in order to send the information or clarification requested it and consider it in recruitment if that interest is actively manifested for you.

We do not collect personal information that can identify you or relating to your personal information without your consent. We can thus collect and store information that voluntarily decided to provide us, including but not limited to, individualised personal information such as your name, address, email address and phone number.

If you need to provide us with personal information to access any type of functionality will be expressly informed of how this information is used..

Children under 18 must obtain permission from parents or guardians before making available personal data to the site.


3.1    Neither BSanQ Jewellery LTD nor any other party involved in creating, producing, maintenance and implementation of the website shall be liable for any loss or damage liability Headquarters (including, without limitation, consequential damages, lost profits and moral damages caused directly or indirectly), arising in consequence of the use or misuse of the site and its contents by the user, access to the computer and the user's computer system by third parties, viruses, etc.

Despite engage in the security of your website and put in place the technical protection measures, physical and logical, appropriate to ensure the protection of the same, BSanQ Jewellery does not warrant or represent that the files available for download at site are free of viruses, worms, Trojans, scripts or other code or program containing destructive or harmful properties.

The information on the site should be viewed in its informative aspect. Despite the BSanQ Jewellery efforts, in keeping up to date and reliable content, it may contain inaccuracies, typographical errors or be out of date, and can be changed at any time without this BSanQ Jewellery has prior notification. Not therefore recommended its use in decision making.


4.1    The use of the site for illegal purposes is strictly prohibited or any other purposes that may be considered unworthy of the image of BSanQ Jewellery LTD or its subsidiaries in the market.

The theft, forgery, use of counterfeit or usurped content, illegitimate identification and unfair competition are punishable by law.

It also prohibited the user to create or enter this site any viruses, worms, Trojans, scripts or other code or program containing destructive or damaging properties, or advise others to do so.


5.1    Please note that we will be unable to dispatch your goods until payment has been received and cleared.All instructions for the completion of this transfer will be sent in the order of registration confirmation email.

5.2    We accept Paypal, as a method of payment. If you select this option in the checkout, you will be redirected to Paypal where you can either create an account or login to an existing account and arrange payment of your order. You will be redirected to the website once your order is received.

5.3    For bank transfers please contact us to pre arrange only prepaid goods will be dispatched.


6.1    We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

6.2    All orders within the UK are delivered using Royal Mail Special Delivery or an alternative carrier during Royal Mail industrial action.

6.3    You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6.4    We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

6.5    If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.


7.1    We reserve the right to cancel the contract between you and us if;

7.2    We have insufficient stock to deliver the goods you have ordered.

7.3    We do not deliver to your area.

7.4    One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

7.5    If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


8.1    If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 24 hours  of the delivery of the goods in question.

8.2    If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

8.3    To make good any shortage or non-delivery; or

8.4    To replace any goods that are damaged or defective; or

8.5    To refund to you the amount paid by you for the goods in question in whatever way we choose.

8.6    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

8.7    Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8.8    We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

8.9    Limitations of liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information contained on it).


9.1    BSanQ Jewellery  occasionally releases promotion codes. The best way to be the first to know about any offers or sale events is to subscribe to our emails.

9.2    Only one promotional code can be used at any given time unless otherwise stated.

9.3    To use a promotion code, please enter the code in the box provided on the basket page, click 'Redeem' and the discount will be applied to your shopping basket.

   • Only one code can be used per transaction.

   • Codes can only be applied to full price items (they are not available on sale items).

   • Codes are non-transferrable and no cash alternative is available.

   • Orders must be made prior to 23:59 on the closing date, if specified.

   • All offers are subject to stock availability.


10.1    Goods purchased from www.bsanq.com may be returned with 14 days of purchase if you are not completely happy with the product. This does not affect your statutory rights.

10.2    The support team to the site www.bsanq.com combine with the customer how should proceed to return the goods,  return costs the same and the costs of a new delivery.

10.3    Pack the jewellery to send.Place the item(s) in the original packaging and seal securely. If returning more than one piece from the same order, please place all returns in one shipment, as you may incur the charges from any subsequent returns.

10.4    Send your jewellery.

Please take the parcel to the post office counter to get your tracking number for proof of postage.

Please note that we do not accept liability for returned goods if you do not return them to us via the Post Office.

10.5    Unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of BSanQ JewelleryLTD. Failure to return goods other than via Royal Mail Special Delivery does not affect your statutory rights. Returns Policy for items on sale is the same as our returns policy noted above.

10.6    Your right to cancel

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us for items purchased online. You must inform us in writing at BSanQ Jewellery Limited, 23 colin road NW10 2EE or by email at info@bsanq.com if you wish to cancel within 14 days, starting on the day after your order has been delivered to you.

If you choose to cancel then you must return your order to us at your cost and risk and we advise you to ensure that the item/s from your order are adequately insured during the return journey. You must ensure that you take reasonable care of the item/s and that they are returned to us within seven working days from the date of notification of their intended return. The items MUST be returned to  BSanq jewellery LTD as Special Delivery . All postage charges are non refundable. For items of a value of £10000 and higher a fee of £90 will be deducted from the refund to cover shipping and administration fees. Please note that after notifying us of any intended sculpture only returns these must be returned to the following address BSanQ jewellery Ltd 23 colin road, willisden green, NW10 2EE.

10.7    For any order consisting of “Bespoke Jewellery” (“Bespoke Jewellery” means any item of jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals, stones or engravings) your right to cancel is revoked . Any subsequent returns, refunds, credits or exchanges shall be at the discretion of BSanQ Jewllery Limited where all decisions are final.

10.8    If you receive an damaged item from BSanQ, we require notification with in 24 hours, by Email or call 07999 555 922.

we will then evaluate the situation, also we do require if you receive a damaged package to write on the electronic device or paper that you will sign for the delivery service provider.


We are BSanQ Jewellery Ltd,

A company registered in England and Wales at Companies House.

REG NR 9789113. 

Office Address:

23 colin road - London


We are always happy to discuss your order by email or by phone

Email: info@bsanq.com

Phone: (+44) 07999555922